How it works
From your surgery and back. Four steps, no couriers.
You register once. After that, every case is collected from your practice and delivered back to it, typically within 14 working days. There are no boxes to find, labels to print or couriers to book.
The four steps
Who does what, at each step
Register
One form, once.
Complete the online registration with your practice details and GDC number.
Sends your account number and a named contact within one working day.
We collect
From your practice.
Book a collection online or by phone. Have the case and its prescription ready.
Collects impressions and models from your practice. For digital cases, receives the files you send through the scan upload page.
Crafted and checked
Made to prescription, quality assured to SAMZ standards.
Nothing. If a question arises about the prescription, we contact you before work starts.
The restoration is made to your prescription, checked to SAMZ standards, given a lot number and issued with its Statement of Manufacture.
Delivered
Back at your practice.
Check the work against the prescription and fit it.
Delivers the finished work, typically within 14 working days of collection, excluding public holidays.
Scans or impressions
Send whichever suits your practice
Intraoral scans are accepted as open STL files; physical impressions and models are collected from your practice. Both follow the same typical 14-working-day turnaround.
- iTero
- 3Shape TRIOS
- Medit
- Primescan
- Carestream
- Any open STL file
With each case
What to include
- PrescriptionPractice, dentist, GDC number, patient reference, tooth notation, restoration, material and tier
- Impressions or scans of both arches
- Bite registrationAnd the opposing model for physical cases
- ShadeStump shade as well for all-ceramic work
- Anything case-specificImplant components, existing partial denture, photographs
Prescription form
One page, every case
Our prescription form covers everything the laboratory needs: restoration, material, tier, shade and your instructions. Print it, or complete it on screen and print.
Packing and disinfection
Rinse impressions under running water, then disinfect them with a dental impression disinfectant, following its instructions. Seal each impression in its own bag, and put the prescription in a separate bag so it stays clean and dry. Have the case ready at reception for collection.
Send one case. Judge the fit.
Register in two minutes and we'll arrange your first collection. 20% off your first case. No minimum volume, no contract.