Privacy Policy | SAMZ Dental Lab

1. Who we are

NAGEENA939 LTD, trading as SAMZ Dental Lab (company number 17512034), is the controller of the personal data described in this notice. Contact: mubasher@samzdentallab.com or +92 300 8005219.

2. The data we hold

Practice and dentist details: practice name and address, dentist's name, GDC number, email address and phone numbers.
Account details: account number, orders, invoices and payment records.
Case details: the prescription, impressions, models, scans and photographs you send us. These relate to your patients. We ask you to identify patients by a reference, not by name, wherever you can.
Messages: what you send us through our forms, by email or by phone.

We do not ask for, and do not need, a patient's name, address or date of birth.

3. Why we use it and our lawful basis

To make and supply the work you order, collect and deliver cases, invoice you and honour the warranty. Lawful basis: performance of our contract with you.
To meet our legal duties as a manufacturer of custom-made dental devices, including traceability records. Lawful basis: legal obligation.
To answer enquiries and run our service. Lawful basis: our legitimate interests in operating and improving the service.
To send marketing messages, only where you have ticked the box asking for them. Lawful basis: consent, which you can withdraw at any time.

For patient-related case details you are the controller and we act on your instructions as your processor.

The dental laboratories that manufacture the work to your prescription.
DHL, which collects and delivers cases for us.
Vercel, which hosts this website and stores the scan files you upload, and our email provider.
Our accountants and professional advisers, and authorities where the law requires it.

We do not sell personal data.

5. Transfers outside the UK

Case details are sent outside the UK, to Pakistan, so that the work can be made and supported. These transfers are necessary to carry out the work you order. Pakistan is not covered by UK adequacy regulations; contact us for details of how your data is protected.

6. How long we keep it

Scan files and case records: 5 years from the date of the case.
Account, invoice and payment records: 6 years, as UK tax law requires.
Enquiries that do not lead to an account: 12 months.

7. Your rights

You have the right to ask for a copy of your personal data, to have it corrected or erased, to restrict or object to our use of it, and to receive it in a portable form. Where we rely on consent you can withdraw it at any time. To use any of these rights, email us at the address above.

You can complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we have handled your data. We would welcome the chance to put it right first.

8. Cookies

This website does not set advertising or tracking cookies. We count visits with Vercel Web Analytics, which does not use cookies and does not identify you.

9. Changes to this notice

We will publish any change on this page. This notice was last updated 17 October 2026.

Privacy policy. What we hold and why.